The Highest Standards
of Data Governance

TLC Client Code of Conduct (hereinafter referred to as “The Code”) outlines the values, principles, and standards that govern TLC and its group of Companies (hereinafter referred to as “The Company”), in their role as a service provider or a technology partner to them. It serves as a guide on how the Company will conduct business and uphold ethical practices, ensuring brand integrity, security, and compliance while delivering services to clients.

This Code is to be read in conjunction with the purchase order or agreement, or contract signed by the Company, or any formal communication issued by the Company. The Company reserves the right to amend or modify this document with regulatory requirements or to address critical issues.

Purpose

The Company is committed to maintaining the same high standards that we expect from our Suppliers. The Company will strive to uphold the core values and key principles elucidated in this Code.

1. Compliance with Laws and Regulations

1. The Company complies with all applicable local, national, and international laws. This includes laws related to labour, health and safety, environmental protection, and anticorruption
2. The Company follows best-in-class statutory compliance with a reputed Big 4 Accounting Firm undertaking its statutory audit.
3. The Company adheres to regulations relating to Data Privacy and any other relevant legal frameworks. These are detailed in our Privacy Statement available at www.privacypolicy.co.in.
4. The Company follows global standards of information security and at all points has certifications of ISO 27001, ISO 27701, and SOC 2 compliance. A reputed Big 4 firm advises the Company on its cyber security standards including VAPT.
5. The Company maintains a signed-off Code of Conduct for each Employee which is also available on our public-facing website, www.mytlcgroup.com. This Employee website also carries all our HR policies and guidelines.
6. The Company provides a safe and healthy work environment for its employees. Appropriate measures are taken to minimize risks and ensure the well-being of all employees/workers.
7. The Company upholds the rights of its employees/workers, ensuring that they are treated fairly and with respect.
8. Child labour, forced labour, and human trafficking are strictly prohibited.
9. The Company is an equal opportunity employer and provides employment without any discrimination based on race, gender, age, religion, or sexual orientation.

2. Responsibility and Accountability

1. The Company takes a proactive and integrated approach to identify and assess risks, covering operations, supply chain, human rights, occupational health and safety, labour rights, environmental protection, and anti-corruption issues.
2. The Company manages risks adequately, like implementing business continuity plans, including plans in the event of disruptions.

3. Anti-Bribery and Anti-Corruption

1. The Company upholds the highest levels of integrity and transparency while doing business with its client’s integrity.
2. The Company does not engage in any form of bribery, or corruption including offering, promising, or receiving anything of value to obtain or retain business or gain an unfair advantage. The Company complies with the applicable local or international anticorruption laws and regulations.
3. Anti-money laundering: The Company does not engage in any activities that facilitate money laundering or engage in transactions with entities known to be involved in money laundering.
4. The Company does not offer or give gifts, hospitality or other favours to employees or anyone related to the client(s) that could influence or appear to influence a business decision or create conflict(s) of interest.

4. Competition and Anti-Trust

1. The Company complies with applicable antitrust laws and regulations in the countries in which it operates. This includes laws related to price fixing, market allocation, and anticompetitive behaviour.
2. The Company competes fairly and honestly in the market. It does not engage in any activities that could be considered anti-competitive, such as predatory pricing or bid rigging or cartelization.
3. The Company and its personnel do not use any confidential information or non-public disclosed information, or published price-sensitive information obtained during their business relationship with the client(s).

5. Commitment to Client Brand and Reputation

1. Brand Alignment: The Company ensures that all services, solutions, and interactions align with its clients’ brand values, mission, and vision.
2. Brand Integrity: The Company does not engage in actions or representations that could damage client reputation, image, or public perception. This includes ensuring consistency in messaging and avoiding activities that could mislead or confuse customers.
3. Compliance with Brand Guidelines: The Company adheres strictly to client brand guidelines in all deliverables, including but not limited to marketing materials, digital content, and customer communications.

6. Confidentiality

The Company pro-actively enters into Non-Disclosure Agreements with potential and current clients on need basis. These follow global standards and the Company ensures that its staff, contractors, and any other related entities are also compliant as may be relevant.

7. Protection of Intellectual Property

1. Intellectual Property (IP) Rights: The Company respects and protects the intellectual property rights of its client(s), including trademarks, patents, copyrights, and any proprietary technologies or processes.
2. Ownership of Work: Any deliverables created by the Company for its client(s), including software, designs, or content, adhere to the ownership terms set out in its contract(s) and do not infringe on any third-party IP rights

8. Sustainability and Social Responsibility

1. Environmental Responsibility: The Company adopts practices that minimize environmental impact and promote sustainability, such as reducing energy consumption, waste, and carbon emissions. As the Company pivots to a more digital working environment and customer journey, it reduces its carbon print on a year-on-year basis.
2. Social Impact: The Company engages in socially responsible business practices that support fair labour conditions, community development, and diversity, equity, and inclusion (DEI) initiatives.