Table Reservations and Feedback
We looked at Table Reservations as a dining experience business. It was not about a software to put ‘butts on to seats’ or to manage tables. Each reservation starts with a story and leads to a dining experience that creates a memory to save and to share.
We have used design and innovation to create meaningful customer interactions across this journey; to support the restaurant staff through handheld information, POS integrations and to allow them to focus on delivering a memorable experience.
Our Instant Table Reservations Platform is ideally suited to provide seamless digital experiences to high value customers.
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World Class Technology
- Only solution with IP built on best in class platforms CRM on Salesforce, Integrations on MuleSoft. Read our Salesforce customer success story here
- Digital content and engagement on Adobe platforms. Read our Adobe success story here
- High level of security certifications and compliance to privacy laws. Read our Privacy Policy here
Marketing Led
- Use customer cohorts to drive business through promo codes or pre-sale of vouchers
- Create and sell dining experiences as Experience Vouchers
- Management of reservations across all channels including website, app, contact centre, Google, social platforms, incoming reservations at the outlet and walk-in capture all channels
- Ability to charge a reservation fee for a special table booked (example VIP table with a view) or during busy periods (example Saturday evening)
- Life cycle management of the customer database
- Expand your business. View our Online Food Delivery Platform
Customer Focus
- Share details of the reservation
- Store the reservation on Apple Wallet
- Put the reservation on the Calendar
- Share invites
- Share a photo to get recognized on arrival
- Get the menu up ahead
- Digitally engage with the chef
- Redeem a benefit
- Get the restaurant cheque on the handheld device
- Share feedback
Ease of Operation
- Empowering the associate with customer information including photo, history, dining information like preferences, occasions, special requests, view restaurant layout, select a table
- Handheld device with reservation register, a single reservation timeline view and MIS on your fingertips
- Benefits management (promo code, voucher, card benefit) – through OTP, QR code for an audit proof transaction
- Customer check-in, retrieve reservation information on POS and automatically send back cheque details to CRM
The Customer Journey
Selection
- Multi channel access to make a reservation
- Promo codes
- Experience Vouchers
01
Making a Reservation
- Profile capture
- Personalization of experience
- Real time e-confirmation, WL with options
- Invite friends
- Port to Apple Wallet/Calendar
- Pay through payment gateway for reservation fee
- Multi channel confirmation with menu
02
Pre -Arrival
- Customized automated email, engagement around preferences, menus, special occasions
- Asking the chef or messaging with restaurant staff
- Omnichannel contact centre support
03
At the Restaurant
- Table Ready notification
- Personalized welcome
- Customized table selection
- Benefits and preferences fulfillment
- Cheque on the app
- Payment through link
- Departure photo with digital postcard
04
Post Meal
- Respond to feedback with rating for each experience
- Share feedback and photos
- Receive response to feedback
05
Automated Engagement for Repeat
- Promotional e-messaging
- Promo code offers
- Retargeting on social
06
The Hotel Associates Journey
Hotel Associates App
Set-up
- Identity management
- outlet set up
- Rules for
- Inventory
- Table size
- Table numbers
- Reservation fee by table
- Type and time
- Cancellation and confirmation window
01
At the time of Reservation
- Receive real time triggers and app update for all
- reservations
- Respond to WLs
- Guest messaging for enhanced experience
- Make notes against a reservation
- View reservation register and timeline at any point
02
Pre Arrival
- Engage with your guests
- Send guests personalised invites to promotional events
- Personalised guest communication for curated experiences (Example: Culinary masterclass or wine tasting session)
03
Day of Arrival
- Awaiting Arrival dashboard on hotel app
- Prepare for arrival
- New reservations and walk-ins updated real time
04
On Arrival
- Personalized welcome with history and photo on app
- Customized table selection
- Remote check-in on Micros
- Customer details retrieved in POS
- Benefit fulfilment
- Close cheque
- Receive payment through app or in person
- Cheque close on POS updates CRM
05
Post Meal
- Receive feedback trigger and on app
- Respond to feedback on the app
- Integration with host feedback system
- MIS and controls
06
Implemented at over 200 restaurants
Background
Style
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