World Class Technology

• Only solution with IP built on best in class platforms CRM on Salesforce, Integrations on MuleSoft. Read our Salesforce customer success story here
• Digital content and engagement on Adobe platforms. Read our Adobe success story here
• High level of security certifications and compliance to privacy laws. Read our Privacy Policy here

Marketing Led

• Use customer cohorts to drive business through promo codes or pre-sale of vouchers
• Create and sell dining experiences as Experience Vouchers
• Management of reservations across all channels including website, app, contact centre, Google, social platforms, incoming reservations at the outlet and walk-in capture all channels
• Ability to charge a reservation fee for a special table booked (example VIP table with a view) or during busy periods (example Saturday evening)
• Life cycle management of the customer database
• Expand your business. View our Delivery and Takeaway solution here

Customer Focus

• Share details of the reservation
• Store the reservation on Apple Wallet
• Put the reservation on the Calendar
• Share invites
• Share a photo to get recognized on arrival
• Get the menu up ahead
• Digitally engage with the chef
• Redeem a benefit
• Get the restaurant cheque on the handheld device
• Share feedback

Ease of Operation

• Empowering the associate with customer information including photo, history, dining information like preferences, occasions, special requests, view restaurant layout, select a table
• Handheld device with reservation register, a single reservation timeline view and MIS on your fingertips
• Benefits management (promo code, voucher, card benefit) – through OTP, QR code for an audit proof transaction
• Customer check-in, retrieve reservation information on POS and automatically send back cheque details to CRM

Selection

• Multi channel access to make a reservation
• Promo codes
• Experience Vouchers

01

Making a Reservation

• Profile capture
• Personalization of experience
• Real time e-confirmation, WL with options
• Invite friends
• Port to Apple Wallet/Calendar
• Pay through payment gateway for reservation fee
• Multi channel confirmation with menu

02

Pre -Arrival

• Customized automated email, engagement around preferences, menus, special occasions
• Asking the chef or messaging with restaurant staff
• Omnichannel contact centre support

03

At the Restaurant

• Table Ready notification
• Personalized welcome
• Customized table selection
• Benefits and preferences fulfillment
• Cheque on the app
• Payment through link
• Departure photo with digital postcard

04

Post Meal

• Respond to feedback with rating for each experience
• Share feedback and photos
• Receive response to feedback

05

Automated Engagement for Repeat

• Promotional e-messaging
• Promo code offers
• Retargeting on social

06

Set-up

• Identity management
• outlet set up
• Rules for
  • Inventory
  • Table size
  • Table numbers
  • Reservation fee by table
  • Type and time
• Cancellation and confirmation window

01

At the time of Reservation

• Receive real time triggers and app update for all
• reservations
• Respond to WLs
• Guest messaging for enhanced experience
• Make notes against a reservation
• View reservation register and timeline at any point

02

Pre Arrival

• Engage with your guests
• Send guests personalised invites to promotional events
• Personalised guest communication for curated experiences (Example: Culinary masterclass or wine tasting session)

03

Day of Arrival

• Awaiting Arrival dashboard on hotel app
• Prepare for arrival
• New reservations and walk-ins updated real time

04

On Arrival

• Personalized welcome with history and photo on app
• Customized table selection
• Remote check-in on Micros
• Customer details retrieved in POS
• Benefit fulfilment
• Close cheque
• Receive payment through app or in person
• Cheque close on POS updates CRM

05

Post Meal

• Receive feedback trigger and on app
• Respond to feedback on the app
• Integration with host feedback system
• MIS and controls

06