Image Courtesy: Four Points by Sheraton Bali, Kuta

Table Reservations and Feedback

We looked at Table Reservations as a dining experience business. It was not about a software to put ‘butts on to seats’ or to manage tables. Each reservation starts with a story and leads to a dining experience that creates a memory to save and to share.

We have used design and innovation to create meaningful customer interactions across this journey; to support the restaurant staff through handheld information, POS integrations and to allow them to focus on delivering a memorable experience.

Our product is ideally suited to provide seamless digital experiences to high value customers.

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World Class Technology

Only solution with IP built on best in class platforms CRM on Salesforce, Integrations on MuleSoft. Read our Salesforce customer success story here

Digital content and engagement on Adobe platforms. Read our Adobe success story here

High level of security certifications and compliance to privacy laws. Read our Privacy Policy here

Marketing Led

Use customer cohorts to drive business through promo codes or pre-sale of vouchers

Create and sell dining experiences as Experience Vouchers

Management of reservations across all channels including website, app, contact centre, Google, social platforms, incoming reservations at the outlet and walk-in capture all channels

Ability to charge a reservation fee for a special table booked (example VIP table with a view) or during busy periods (example Saturday evening)

Life cycle management of the customer database

Expand your business. View our Delivery and Takeaway solution here

Customer Focus

Share details of the reservation

Store the reservation on Apple Wallet

Put the reservation on the Calendar

Share invites

Share a photo to get recognized on arrival

Get the menu up ahead

Digitally engage with the chef

Redeem a benefit

Get the restaurant cheque on the handheld

Share feedback

Ease of Operation

Empowering the associate with customer information including photo, history, dining information like preferences, occasions, special requests, view restaurant layout, select a table

Handheld device with reservation register, a single reservation timeline view and MIS on your fingertips

Benefits management (promo code, voucher, card benefit) – through OTP, QR code for an audit proof transaction

Customer check-in, retrieve reservation information on POS and automatically send back cheque details to CRM

The Customer Journey


  • Multi channel access to make a reservation
  • Promo codes
  • Experience Vouchers

Making a Reservation

  • Profile capture
  • Personalization of experience
  • Real time e-confirmation, WL with options
  • Invite friends
  • Port to Apple Wallet/Calendar
  • Pay through payment gateway for reservation fee
  • Multi channel confirmation with menu

Pre -Arrival

  • Customized automated email, engagement around preferences, menus, special occasions
  • Asking the chef or messaging with restaurant staff
  • Omnichannel contact centre support

At the Restaurant

  • Table Ready notification
  • Personalized welcome
  • Customized table selection
  • Benefits and preferences fulfillment
  • Cheque on the app
  • Payment through link
  • Departure photo with digital postcard

Post Meal

  • Respond to feedback with rating for each experience
  • Share feedback and photos
  • Receive response to feedback

Automated Engagement for Repeat

  • Promotional e-messaging
  • Promo code offers
  • Retargeting on social

The Hotel Associates Journey

Hotel Associates App


  • Identity management
  • outlet set up
  • Rules for
    • Inventory
    • Table size
    • Table numbers
    • Reservation fee by table
    • type and time
  • Cancellation and confirmation
  • window

At the time of Reservation

  • Receive real time triggers and app update for all
  • reservations
  • Respond to WLs
  • Guest messaging for enhanced experience
  • Make notes against a reservation
  • View reservation register and timeline at any point

Pre Arrival

  • Engage with your guests
  • Send guests personalised invites to promotional events
  • Personalised guest communication for curated experiences (Example: Culinary masterclass or wine tasting session)

Day of Arrival

  • Awaiting Arrival dashboard on hotel app
  • Prepare for arrival
  • New reservations and walk-ins updated real time

On Arrival

  • Personalized welcome with history and photo on app
  • Customized table selection
  • Remote check-in on Micros
  • Customer details retrieved in POS
  • Benefit fulfilment
  • Close cheque
  • Receive payment through app or in person
  • Cheque close on POS updates CRM

Post Meal

  • Receive feedback trigger and on app
  • Respond to feedback on the app
  • Integration with host feedback system
  • MIS and controls

Implemented at over 200 restaurants

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