Table Reservations & Feedback | March 29
SL No.
Product Features
Silver
Gold
Platinum
1
Pre Reservation
Google and Social Set up for Reservation
✔
✔
✔
Landing Pages on website
✔
✔
✔
Promo Code Marketing
✔
✔
Benefits Management
Y
2
Making a Reservation (Web page)
Personalization and Table Tagging
✔
✔
✔
Online reservation, confirmation, modification, cancellation
✔
✔
✔
Reservation with credit card charge
✔
✔
Reservation to Calendar and Apple Wallet
✔
✔
3
Pre Arrival engagement and upsellell
Pre arrival communication
✔
✔
Invite Guests
✔
✔
Engage with the Chef
✔
4
At the Restaurant (Fulfilment Web / App)
Walk In Reservation
✔
✔
✔
Table Allocation
✔
✔
✔
POS Interface for check in and getting profile information
✔
Social Engagement @ Share Photo
✔
✔
5
Post Departure
Feedback message
✔
✔
Response from Hotel App
✔
Customer Life Cycle Management
✔
✔
3 interventions a year
✔
6 interventions a year
✔
6
Branding and Company Personalization
Web Pages
✔
Member Communication
✔
7
Customer Support all days
Voice, Email, Chat 9 am to 6 pm
✔
✔
Voice, Email, Chat 9 am to 12 midnight
✔
8
Tech Support
Email and Chat 9 am to 12 midnight
✔
✔
Voice, Email and Chat 9 am to 12 midnight
✔
9
Reports and MIS
Basic Reporting
✔
Customised Reports and Analytics
✔
✔
Customised Dashboards
✔
Other Points
Vouchers ??
Set Up Costs
Table Reservation Fee for the customer
Fulfilment App
Set Up
User Management
Integrations - POS/ PG
Landing Pages On website - Should we make a difference between platforms and also say , integrate with existing digital assets