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End to End Solutions.
We Have Skin in the Game.

Image Courtesy: Club Marriott

Services

Luxury Hospitality is the epitome of service standards. We have used these standards as a benchmark over the years in our service delivery.
Digital marketing and Martech TLC Digitech

Digital Marketing and MarTech

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Website Development

  • Website development: UI / UX and implementation

www.clubmarriott.in | www.diningprivilege.com | www.gourmetclub.co.ke | www.dliteplus.com

Mobile App

  • Implementation of Firebase, Adobe Analytics, Branch to track journeys and efficacy of digital interaction
  • AB testing

Marketing Automation and Campaigns

  • Component based designs
  • Email, push notifications, pop ups
  • Automated journeys on Adobe Campaign

Analytics

  • Case management and ticketing system
  • Escalations matrix with TAT
  • Dashboard reporting and NPS tracking

Social Media & Influencer Marketing

  • Building digital presence across social media networks and enhancing brand engagements and reach with select influencers

Performance Marketing

  • Designing and managing digital campaigns for targeted audiences and delivering app installs, leads, followers, brand retention and more
Careers with TLC Digitech

Partnerships

Acquisition | e-Marketplace

TLC DigiTech has the capability to curate offers and programs customized to Partners.

Corporations

  • Curated memberships with different offers and duration or a voucher package for employee programs, incentives or gifting. Example: Advantage Club

Associations

  • Reaching out to online and offline networks and promoting customized value propositions. Example: YPOs

Financial Institutions

  • Bundling of specially curated benefits package or memberships for high networth customers and card holders, for acquisition or as milestone incentives

e-Commerce

  • Showcasing and promoting third party products on our apps and websites to reach a high-end, captive and targeted audience
TLC Digitech corporate office

Contact Centre

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Omnichannel Connect

  • Services include outbound voice, multichannel inbound and focus on customer acquisition and life cycle management

Focus on Customer Experience

  • Trained core teams managing an extremely high profile customer base of top hotel companies with high level of compliance and quality checks

Technology

  • Salesforce Service Cloud with omnichannel integration including WhatsApp, Facebook Messenger, email, chat and voice

Processes and Tracking

  • Case management and ticketing system
  • Escalations matrix with TAT
  • Dashboard reporting and NPS tracking

Learn with Us

Join our young innovative teams and learn how to deliver cutting edge digital outcomes to the digital first customer.

Join our Learning Organization