Design Led. Customer Focused.

The essence of our services is unparalleled customer experience, driving our approach to acquisition and life cycle management. Every interaction is crafted to elevate the journey from discovery to loyalty.

Customer Experience Center

Customer Experience Center

Omnichannel Connect

Services include outbound voice, multichannel inbound and focus on customer acquisition and life cycle management.

Focus on Customer Experience

Trained core teams managing an extremely high profile customer base of top hotel companies with high level of compliance and quality checks.

Technology

Salesforce Service Cloud with omnichannel integration including WhatsApp, Facebook Messenger, email, chat and voice.

Processes and Tracking

  • Case management and ticketing system
  • Escalations matrix with TAT
  • Dashboard reporting and NPS tracking
Digital Marketing and Tech

Digital Marketing and Tech

Website and Mobile App Development

Marketing Automation & Campaigns

  • Component based designs
  • Email, push notifications, pop-ups
  • Automated journeys on Adobe Campaign

Social Media & Analytics

Building digital presence across social media networks and enhancing brand engagements and reach with select influencers

  • Case management and ticketing system
  • Escalations matrix with TAT
  • Dashboard reporting and NPS tracking

Performance Marketing

Designing and managing digital campaigns for targeted audiences and delivering app installs, leads, followers, brand retention and more

Partnerships

Partnerships

Acquisition | e-Marketplace

TLC DigiTech has the capability to curate offers and programs customized to Partners.

Corporations

Curated memberships with different offers and duration or a voucher package for employee programs, incentives or gifting.

Associations

Reaching out to online and offline networks and promoting customized value propositions.

Financial Institutions

Bundling of specially curated benefits package or memberships for high networth customers and card holders, for acquisition or as milestone incentives.

e-Commerce

Showcasing and promoting third party products on our apps and websites to reach a high-end, captive and targeted audience.

Learn with Us

Learn with Us

Join our young innovative teams and learn how to deliver cutting edge
digital outcomes to the digital first customer.