End to End Solutions.
We Have Skin in the Game.
Image Courtesy: Club Marriott
Services
Luxury Hospitality is the epitome of service standards. We have used these standards as a benchmark over the years in our service delivery.
Digital Marketing and MarTech
Website Development
- Website development: UI / UX and implementation
www.clubmarriott.in | www.diningprivilege.com | www.gourmetclub.co.ke | www.dliteplus.com
Mobile App
- Implementation of Firebase, Adobe Analytics, Branch to track journeys and efficacy of digital interaction
- AB testing
Marketing Automation and Campaigns
- Component based designs
- Email, push notifications, pop ups
- Automated journeys on Adobe Campaign
Analytics
- Case management and ticketing system
- Escalations matrix with TAT
- Dashboard reporting and NPS tracking
Social Media & Influencer Marketing
- Building digital presence across social media networks and enhancing brand engagements and reach with select influencers
Performance Marketing
- Designing and managing digital campaigns for targeted audiences and delivering app installs, leads, followers, brand retention and more
Partnerships
Acquisition | e-Marketplace
TLC DigiTech has the capability to curate offers and programs customized to Partners.
Corporations
- Curated memberships with different offers and duration or a voucher package for employee programs, incentives or gifting. Example: Advantage Club
Associations
- Reaching out to online and offline networks and promoting customized value propositions. Example: YPOs
Financial Institutions
- Bundling of specially curated benefits package or memberships for high networth customers and card holders, for acquisition or as milestone incentives
e-Commerce
- Showcasing and promoting third party products on our apps and websites to reach a high-end, captive and targeted audience
Contact Centre
Omnichannel Connect
- Services include outbound voice, multichannel inbound and focus on customer acquisition and life cycle management
Focus on Customer Experience
- Trained core teams managing an extremely high profile customer base of top hotel companies with high level of compliance and quality checks
Technology
- Salesforce Service Cloud with omnichannel integration including WhatsApp, Facebook Messenger, email, chat and voice
Processes and Tracking
- Case management and ticketing system
- Escalations matrix with TAT
- Dashboard reporting and NPS tracking