Regional Head (operations)

10+ Years | Delhi and Bangalore

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Role Details
Role:
Regional Head, TLC DigiTech
Function:
Business Operations ​​
Location:
Company Head Office at Jasola, New Delhi and Bangalore
Job Purpose

Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving new growth in that region.​

Compensation

Competitive fixed compensation with in-built incentive structure

Key Responsibilities
  • Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.
  • Client Satisfaction – maintaining constant connect with Clients in the region
  • Member Satisfaction
  • New Business and Launch
  • Regional PCL.
  • Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
  • Collaborate with the Corporate teams across tech, digital, marketing, finance, and HR to strengthen the region.
  • Present the organization narrative and future Vision to clients
Education, Experience & Competencies
Education Critical Competencies
Required: Bachelor's degree — BBA/ B.Tech/ B.Com Recommended: Master’s Degree — MBA (Sales & Marketing) preferred

Technical​

  • Hospitality domain and tech, financial knowledge​ ​​
  • Ability to work with technology and tech teams to leverage for business​ ​
  • Excellent inter-personal skills​ ​​

Behavioral

  • Inspiring
  • Creating purpose
  • Driving Agility​​
  • Building Capability​
  • Influencing​
  • Collaborating​
  • Growing Value​​​
  • Innovating​
Experience

Extensive experience of working in a leading hotel company preferably with a regional role or head of an Operating P&L of a hotel with a minimum of 200 rooms​
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Education, Experience & Competencies
Education

Required: Bachelor's degree — BBA/ B.Tech/ B.Com​

Recommended: Master’s Degree — MBA (Sales & Marketing) preferred​

Experience

Extensive experience of working in a leading hotel company preferably with a regional role or head of an Operating P&L of a hotel with a minimum of 200 rooms​

Critical Competencies

Technical​

  • Hospitality domain and tech, financial knowledge​ ​​​
  • Ability to work with technology and tech teams to leverage for business​ ​​
  • Excellent inter-personal skills​ ​​

Behavioral

  • Inspiring
  • Creating purpose
  • Driving Agility​​​​
  • Building Capability​​​​​
  • Influencing​​
  • Collaborating​
  • Growing Value​​​​
  • Innovating​​​​
Compensation

Competitive fixed compensation with in-built incentive structure

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