The Highest standards of Data Governance
TLC uses third party secure payment gateways for collections. Collections are done on behalf of the Membership Programs managed by TLC. Each program is governed by its respective terms and conditions and refunds are made subject to those terms. Refunds are made in the same mode in which the payment was made.
Payment Gateway Terms
Please read these terms and conditions carefully before using the online payment gateway services provided by TLC Digitech Private Limited (“TLC”) as part of its offerings to restaurants, hotels, hotel companies and other similar clients/partners (collectively, the “Clients”).
TLC provides online payment gateway facilities (“Payment Gateway”) through certain third-party payment aggregators / payment gateways (the “Payment Gateway Service Provider(s)”) on various online platforms owned, controlled and/or developed by TLC for the Clients (“TLC Platforms”), to enable the end-users and customers of the Clients (the “Customers”) to make payments for purchase of products and services provided by Clients on the TLC Platforms.
These terms and conditions shall apply to all Clients who are or will be using the Payment Gateway facility on the TLC Platforms.
All payments on the Payment Gateway are subject to the following conditions:
In cases where TLC and the Client have inter-alia agreed under the applicable sales orders or partner forms that payments made by the Customers on the Payment Gateway will be credited directly to the bank account of the Client, all such payments made by Customers on the Payment Gateway will be settled in the bank account of the Client only upon deduction of applicable payment gateway charges as agreed between TLC and the Payment Gateway Service Provider and will be processed and credited into the bank account of the Client within two business days.
In cases where TLC and the Client have inter-alia agreed under the applicable sales order that payments made by the Customers will be split between TLC and the Client in a ratio specified in the relevant sales order, the Payment Gateway will credit the amounts (in accordance with split settlement requests / NOCs for settlement signed by TLC and the Client and issued to the Payment Gateway) less the commission charged by the Payment Gateway. TLC and the Client will arrive at this split ratio by including the fees payable to TLC under the relevant sales order and also the withholding TDS (in accordance with the Income-tax Act, 1961) and TCS (in accordance with the goods and services Tax laws) as per the applicable rates.
2. Liability: TLC shall not be liable or responsible for:
(i) any errors in relation to incorrect details including incorrect personal and bank account details being quoted by the Client relating to the transactions on the TLC Platforms, and
(ii) any refusal of payment or declining of the transaction by the credit/debit card supplier for any reason. If the credit/ debit card supplier refuses or declines any payment, TLC shall be under no obligation to inform the Client of such refusal or failure of the payment. The Client should itself check with its bank if there are transaction failures.
In no event will TLC be liable for any damages whatsoever arising out of the use, down-time, inability to use, or the results of use of the Payment Gateway, any websites linked to the Payment Gateway, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
The Client shall maintain the confidentiality of each transaction routed through the Payment Gateway.
4. Cancellation and Refund Policy:
(i) Refunds, if applicable, in case of table reservations and food delivery, will only be permitted provided the services have not been availed by the Customers or the delivery of the order is not initiated/ completed (as applicable), and the refund request is made within the permissible cancellation period of the relevant TLC product on the TLC Platform. The refund requests should be expressly made by the Customers on the TLC Platforms in writing and completion of refunds may take up to two weeks.
(ii) The Payment Gateway shall refund the relevant order amount in the same payment mode through which the Customer had made the payment after deducting applicable charges of the Payment Gateway Service Provider and cancellation fees, if any, and shall deduct the amount in the same ratio from the Client as was credited by the Payment Gateway for the relevant order.
Please note that the terms and conditions set out herein may be updated from time to time and any changes will be effective immediately on being set out herein. You are requested to be aware of the updated terms from time to time.
Cancellation & Refund
Members who wish to discontinue their membership are required to submit a written request of cancellation and refund (if applicable) within 15 days of becoming a Member. Upon submission of a written request, termination is irreversible. The membership account of the concerned Member will be closed, and the total amount of the membership fee will be refunded, provided that no benefits under the program have been used by the Member and the refund requested adheres to the given timeline. The refund will be processed upon the receipt of membership card and certificates, if any along with the written request for the cancellation of membership.