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Head HR

13+ years of experience | Full time | New Delhi

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Role And Responsibilities

  1. Lead the overall TLC DigiTech’s HR strategy of the organization, in line with corporate strategy
  2. Play the enabler/partner role in realizing the intended business performance and positioning of TLC DigiTech by driving employee engagement, culture, mindset shift, and change management towards employee as well as customer centricity (to ensure that all employee needs are catered to, to increase employee engagement and satisfaction)
  3. Shape the overall TLC DigiTech Culture and Values, in line with the vision and purpose of the organization
  4. Oversee the development and monitoring of initiatives that enhance employee experiences to promote TLC DigiTech’s values and culture
  5. Optimize organizational structure design of different businesses and departments to achieve fulfillment of strategic objectives, while driving efficiency and cost reduction
  6. Oversee workforce planning requirements of businesses & functions as per business requirements
  7. Oversee the execution of sourcing strategy that ensures optimized recruitment channels, tools and processes in line with corporate strategic requirements and prevailing laws
  8. To stay informed with latest legal developments and ensure that the organization is compliant with the HR statutory requirements
  9. Lead Talent Development and Talent Management efforts, to assess talent levels and ensure the development of key personnel to ensure a robust succession pool for them
  10. Steer the Learning Strategy of the organization to be informed of all learning needs and learning programs within the organization
  11. Ensure compensation and benefits are aligned with corporate objectives, budget and employee expectations
  12. Attract, retain and develop high quality talent and focus on rewarding talent through rewards programs and initiatives
  13. Lead the design and implementation of periodic performance management system within TLC
  14. Guide the reporting of performance levels and achievement of departmental and individual goals
  15. Lead and mentor the HR team in achieving the company goals
  16. Act as the HR representative of TLC DigiTech and regularly make public appearances in the HR forums

Desired Profile

  1. Required: Bachelor’s degree in human resources management, Organizational Psychology or other related fields
  2. Recommended: Masters in HR Management or other related fields
  3. SHRM or other professional certifications
  4. 13+ years of proven track record in Human Resources in hospitality industry or technology or service-based industry
    6+ years of experience of leading HR function is a must
  5. In-depth understanding of Human Resource processes and strategies

About TLC

TLC Digitech Pvt. Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.

Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, NASSCOM, Dun & Bradstreet etc.

Details on the company are available on www.tlcgroup.com. Our Membership details are available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or the Google Play Store.

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