Incredible Journeys
Case Studies
Customer Experience
TLC DigiTech has its resources in the front of the house for many luxury hotels in India through Club Ambassador representation. Our Contact Centre teams manage high net-worth customers through omnichannel connect. .
Longevity
The quality of our delivery is demonstrated by the longevity of our relationships. Our teams endeavor to innovate and add value year on year to build long term relationships with our clients. Many of our relationships are over 15 years and counting.
Partnerships
Our partnership teams work to enhance the market size through bundling of our subscription and voucher products. A successful example of this is our relationship with HDFC Bank, where our subscription and voucher products are bundled for their high net-worth card holders, including Infinia, Diners Black and Regalia.
Integrations
Our solutions are integration free with the customer app and a backend app. We do audit-proof transactions and benefits management without complex and often time-consuming integrations.
Monetization
TLC DigiTech owns all the IP on its tech platforms and our front-facing customer solutions focus not only on acquisition across multiple channels through the use of promo codes but also ongoing engagement and monetisation.
Digital Content and Interactions
Our design, digital and tech teams work together to create magic. We use Adobe stacks integrated with our CRM to track and deliver digital content. Do read the article about us on the Adobe global site here.
