Oversee the delivery of TLC projects for all products to ensure deployment matches client
executive and business sponsor expectations
Translate delivery strategies into specific objectives and action plans, aligning efforts of
the client support organization with other key stakeholders
Carry out continuous improvement of performance, quality, cost effectiveness and compliance
throughout the delivery lifecycle
Ensure that resources are optimally aligned and staffed for TLC direct implementation or
partner implementation
Conduct regular cadence with customers to stay aligned on business goals, product updates,
etc.
KAM:
Understand needs and goals for key large clients for TLC within the hospitality industry,
particularly in hotel loyalty programs and B2B tech solutions for hotels.
Develop and maintain strong relationships with key accounts, serving as a trusted advisor
and primary point of contact.
Present tailored solutions to large clients that address their specific challenges and
objectives, leveraging a deep understanding of their business.
Drive contract renewals and upsell additional services to maximize revenue and client
satisfaction.
Collaborate closely with internal teams, including sales, marketing, and product
development, to deliver integrated solutions and support for key clients.
Proactively address any issues or concerns raised by clients centrally, ensuring prompt
resolution and maintaining high levels of customer satisfaction.
Track and analyze key performance metrics, such as revenue growth, contract renewals, and
client satisfaction scores, to assess the health of client relationships and identify areas
for improvement.
Desired Profile
Required: Bachelor's degree – BBA/B.Tech/B. Com
Master’s Degree – MBA – Added Advantage
8+ years of proven track record in sales and business development preferably in technology
services industry and experience in selling complex B2B technology solutions to senior–level
executives
In-depth understanding of the hospitality industry, particularly hotel loyalty programs and
B2B tech solutions.
Basic understanding of TLCs underlying tech stacks
Proficiency in CRM software (e.g., Salesforce, HubSpot) for managing client relationships
and tracking sales activities.
