Formulate the product vision and impart the vision in every sub-department (like Marketing,
Technology, Sales) to ensure that the product function is led by a unified and cohesive
vision
Provide direction to team to understand the target consumer segments and markets, evaluate
market trends in collaboration with the Marketing team and competition strategies to ensure
the market insights are considered for product design
Lead and collaborate with the engineering team, customers and partners to ensure development
of use cases and specifications that detailing how the company’s services and solutions will
be implemented or adopted
Ensure product related glitches and challenges are resolved within the defined turnaround
time as per the defined service level agreements
Enable the team to proactively identify required product upgrades as well as the need to
launch new versions of horizontal products
Drive the solutioning activities for large complex deals & ensure Presales is in
alignment with the overall business strategy in the assigned region
Collaborate with Sales, Technology, Marketing to create pitches and presentations that
showcase compelling value propositions for specific opportunities
Ensure maintenance of relationships with key clients and hotel partners. Address concerns
and explore collaboration opportunities.
Oversee contact centre operations to extend support to enterprise customers; monitor KPIs
for improving service levels; oversee prompt resolution of escalations
Identify global benchmarks to drive continuous product innovation, ensuring our offerings
remain ahead of industry standards and market trends.
Establish a regular cadence with customers to stay aligned on business goals, product
updates, etc. Develops strategies and processes that deliver consistent customer
satisfaction from onboarding through all phases of the customer lifecycle
Desired Profile
Bachelor's degree – B.Tech (CSE or IT)
Master’s Degree – MBA, Professional certificate in Product Management – Added Advantage
12+ years of experience leading product technology teams with focus on product management
and product marketing
