Table Reservations & Feedback

We looked at Table Reservations as a dining experience business. It was not about a software to put ‘butts on to seats’ or to manage tables. Each reservation starts with a story and leads to a dining experience that creates a memory to save and to share.

We have used design and innovation to create meaningful customer interactions across this journey; to support the restaurant staff through handheld information, POS integrations and to allow them to focus on delivering a memorable experience.

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World Class Technology

  • Only solution with IP built on best in class platforms CRM on Salesforce, Integrations on MuleSoft. Read our Salesforce customer success story here
  • Digital content and engagement on Adobe platforms. Read our Adobe success story here
  • High level of security certifications and compliance to privacy laws. Read our Privacy Policy here
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Marketing Led

  • Use customer cohorts to drive business through promo codes or pre-sale of vouchers
  • Create and sell dining experiences as Experience Vouchers
  • Management of reservations across all channels including website, app, contact centre, Google, social platforms, incoming reservations at the outlet and walk-in capture from all channels
  • Ability to charge a reservation fee for a special table booked (example VIP table with a view) or during busy periods (example Saturday evening)
  • Life cycle management of the customer database
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Customer Focus

  • Share details of the reservation
  • Store the reservation on Apple Wallet
  • Put the reservation on the Calendar
  • Share invites
  • Share a photo to get recognized on arrival
  • Get the menu up ahead
  • Digitally engage with the chef
  • Redeem a benefit
  • Get the restaurant cheque on the handheld device
  • Share feedback
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Ease of Operation

  • Empowering the associate with customer information including photo, history, dining information like preferences, occasions, special requests, view restaurant layout, select a table
  • Handheld device with reservation register, a single reservation timeline view and MIS on your fingertips
  • Benefits management (promo code, voucher, card benefit) – through OTP, QR code for an audit proof transaction
  • Customer check-in, retrieve reservation information on POS and automatically send back cheque details to CRM

The Customer Journey

The Hotel Associates Journey

Hotel Associates App/Web Portal

Implemented at over 200 restaurants

Bidri
Delhi Baking Co
JW Kitchen
K3
MoMo Cafe
Saffron

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