About Us
Our Guiding Principles
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Client satisfaction defines our
success.
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Our recommendations are professional
and benchmarked against international standards.
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We will maintain integrity, honesty
and commitment in all our relationships. |
Our Approach
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All Brands must always be protected
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The company should see value from
the initiative
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The customer should see value for
money
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As Service Providers, we must see
the Company’s and the customer’s point of view |
Our Company
We were set up by hospitality industry professionals with founder
Directors having held senior marketing positions at Oberoi Hotels. Our
corporate office is in New Delhi and we have offices in Mumbai,
Kolkata and Nashik.
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Committed and Trained People
Our team comprises of approximately ten senior marketing
professionals, fifteen Programme Managers, a fifteen person dedicated
technology team, an administrative set-up of 30 persons and about 500
call center agents.
It is our constant endeavor to recruit, train and retain a quality
team. An average person in our Company goes through a minimum of 75
hours of training before getting on the job at entry level and at
least one month of training at Managerial level. Our training
programmes have been customized to meet with our needs and are
comparable to the best in the business.
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Validated Systems and Processes
At TLC, we have developed proprietary systems and processes for
managing our outsourcing business. These are documented in Standard
Operating Manuals and available for our clients to see. These systems
are tested across programmes and ensure that all activities run on
auto. Our data mining tools allow us to provide excellent MIS, both
for administrative purposes as well as for decision making by clients.
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Software Development Center
All our programmes are managed on the back bone of our proprietary
software. A fifteen person technology team is dedicated to provide
constant upgradation and support to our programmes. The software
overview is
- *Client Server Architecture
- *SQL Server as back end
- *Audit Trail
- *Restricted database access to users based on roles
- *Data security
- *Efficient query facility
- *Internet enabled
- *Task Management
- *Events Reminder
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